Privacy Policy

1) What Information We Collect

We collect personal information you voluntarily provide during checkout and customer support, and certain information automatically when you visit our site.

2) How We Use Your Information

• Process and fulfill orders; provide customer support and warranty.
• Authenticate users, secure our services, and prevent fraud/abuse.
• Improve our products, website, and user experience (analytics, testing).
• Send transactional messages (order confirmations, shipping updates, service notices).
• Send marketing communications with your consent (see Section 4).
• Comply with legal obligations and enforce our Terms of Use.

3) Consent & How to Withdraw

By providing personal information to complete a transaction, arrange delivery/returns, or contact support, you consent to our collection and use for that specific purpose. For secondary uses (e.g., marketing), we will ask for your permission or provide a clear opt-out.

You may withdraw consent or object to processing at any time by emailing [email protected]. You can also use the unsubscribe/STOP mechanisms described below.

4) Email, SMS & Notifications

Email Marketing

With your permission, we may send emails about new products, offers, and updates. You may unsubscribe at any time using the link in our emails or by writing to [email protected].

SMS/Text Messaging

5) Disclosure & Legal Requests

We may disclose personal information if required by law, subpoena, court order, or governmental request, or if you violate our Terms of Use. We may also share information to protect our rights, customers, and the public, and to prevent fraud and security issues.

6) Third-Party Services

We use service providers to operate our business. They are authorized to use your information only as necessary to provide services to us and must protect it appropriately.

• Payments: PCI-compliant processors (e.g., Stripe/Shopify Payments/PayPal) for payment authorization and prevention of fraud.
• Fulfillment & Logistics: warehouses, shipping partners (e.g., USPS, UPS, FedEx).
• Customer Support & Communications: helpdesk/email/SMS tools.
• Analytics & Performance: tools like Google Analytics to understand site usage.
• Advertising & Personalization: ad platforms and pixels (e.g., Meta) to measure performance; you can control cookies—see below.

If a provider is located outside your region, your data may be processed in that jurisdiction and subject to its laws. When you leave our site or are redirected to a third-party site/app, this Policy no longer applies; review the third party’s privacy policy.

7) Cookies & Tracking

We use cookies, pixels, and similar technologies to keep your cart, remember preferences, analyze traffic, and measure marketing. You can control cookies in your browser settings; disabling some cookies may affect site functionality.

8) Security

We implement administrative, technical, and physical safeguards to protect personal information. Payment information is transmitted via SSL/TLS and processed by PCI-compliant providers; we do not store full credit card numbers. Despite safeguards, no transmission or storage method is 100% secure.

9) Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations (e.g., tax, accounting, consumer protection), resolve disputes, and enforce agreements. We take steps to delete or anonymize data when no longer needed.

10) International Transfers

Your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) to protect personal data transferred internationally.

11) Your Privacy Rights (GDPR/CCPA/CPRA & similar)

Depending on your location, you may have the right to:

• Request access to, correction of, or deletion of your personal information.
• Receive a portable copy of certain information.
• Opt-out of targeted advertising, profiling, and the “sale” or “sharing” of personal information as defined by California law.
• Limit use and disclosure of sensitive personal information (where applicable).
• Object to or restrict certain processing, and withdraw consent at any time.
• Lodge a complaint with your local supervisory authority.

To exercise rights, email [email protected] and include: your name, the request type (Access/Deletion/Correction/Opt-Out), and the email/phone used with Amplihear. We will verify your request consistent with applicable law. You may also appoint an authorized agent.

12) “Do Not Track”

Some browsers offer a “Do Not Track” (DNT) signal. There is currently no industry consensus on how to respond to DNT; we do not respond to DNT signals, but you can manage cookies, ad preferences, and state opt-out rights as described above.

13) Children’s Privacy

Our site is intended for individuals over the age of majority. We do not knowingly collect personal information from children under 13 (or a higher age where required by local law). If you believe a child provided us personal information, contact [email protected] and we will delete it.

14) Changes to this Policy

We may update this Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date and will take effect upon posting unless otherwise stated.

15) Questions & Contact

If you would like to access, correct, amend, or delete any personal information we hold about you—or have questions or complaints—contact our Privacy Compliance Officer:

16) COVID-19 Fulfillment Notice

Due to carrier constraints and local restrictions, shipments may take longer than usual. We appreciate your patience—your order will be delivered. Once shipped, you’ll receive an email with tracking details.